Design approaches are now being applied all over the world as a powerful approach to innovating public policies and services. Christian Bason, author of Leading public design: Discovering human-centred governance, argues that by bringing design methods into play, public managers can lead change with citizens at the centre, and discover a new model for steering public organisations: human-centred governance.
From the United Nations, the European Union and the World Bank to the governments of Britain, the United States, Denmark and Chile, and to cities like Helsinki, Adelaide and Copenhagen, design methods are now used to re-think and re-do public services.
But how do these approaches influence public innovation? How do they change the roles of public managers? Might they even signal the rise of new governance models or paradigms?
New research conducted with Copenhagen Business School, Stanford University, Case Western University and Oxford Business School examines the experiences of public managers who have pioneered the use of design approaches in government.